Transpoworks Launches CabSupport: Revolutionizing Communication and Support in the Transportation Industry
Date Released: August 4, 2023
Transpoworks Launches CabSupport: Revolutionizing Communication and Support in the Transportation Industry
San Diego, CA - Transpoworks proudly introduces their latest innovative application, CabSupport. Tailored for the transportation industry, CabSupport revolutionizes communication between drivers and support agents via in-cab audio calling, and real-time tablet screen sharing. The application is now live on the Platform Science platform.
CabSupport is a low-cost solution that not only empowers drivers to efficiently request immediate assistance but also offers real-time updates on support agent availability, ensuring seamless access to help when needed. With its intuitive interface and comprehensive features, CabSupport sets a new standard for driver support applications in the transportation industry.The highlights include:
Key functionalities of the CabSupport Driver Tablet App:
One-Touch Support Requests: With CabSupport, drivers have the ability to request immediate support with a single button press.
Receive Incoming Support Calls: CabSupport also enables drivers to take calls from off-road support agents (when not driving).
Online Support Visibility: With CabSupport, drivers can check the online availability of support agents.
Wifi-Assist Support: CabSupport minimizes data usage for more cost-effective operations.
Noise Canceling: CabSupport uses advanced technology to mitigate echo issues on some tablets.
Key functionalities of the CabSupport Web Portal:
Audio Calls & Screen Sharing: CabSupport also allows for audio-only calls and enables support agents to view the driver’s tablet screen when sharing is enabled.
Driver's Status: The CabSupport web dashboard allows support agents to view the driver's status to determine their availability for a call.
Detailed Driver Information: The CabSupport dashboard also records driver’s Vehicle ID, support request time, waiting room duration, and call length for each support request.
Email Notifications: CabSupport alerts drivers when calls are placed to support, and no agents are online.
Improved Driver Search: CabSupport has enhanced search function for quick and easy access to driver details.
About Transpoworks
Transpoworks is a leading provider of applications for the transportation and telematics industries. Their offerings, like CabSupport, emphasize their commitment to innovation and quality and their drive to enhance operations, efficiency, and communication within the industry.
For more information about CabSupport or any other Transpoworks solutions, please contact sales@transpoworks.com.
