CabChat Dashboard

Developed for Dispatch and Maintenance users that need to communicate with drivers.

For best performance we recommend using the Chrome web browser and accepting all permission requests that are presented (e.g. notifications, microphone, video)

Dashboard Features

• Drivers Tab

  • Search

    • Searches by driver name

  • Name

    • Driver name

    • Drivers are imported from Platform Science the first time they launch the CabChat app

  • Status

    • On Call

      • On an active call

    • Available

      • HOS status != driving (e.g. Off Duty, On Duty, Sleeper)

    • Unavailable

      • HOS status == driving

    • Offline

      • Driver is not logged into a tablet (or app is not running)

      • e.g. restarting tablet (or power off)

    • Status is updated every minute

  • Vehicle ID

    • External_ID from PlatSci if driver is connected to a truck

    • N/A if driver is not connected to a truck or is offline

  • Data Remaining

    • This shows the amount of data a driver has left during a given month

    • Showing a driver’s usage instead of total truck usage (across all drivers) so that driver performance can be measured

    • Equation = 1 - (Data used / data threshold)

      • Data used = amount of data (upload + download) used by tablet during a CabChat call (includes data used by other apps during this time)

      • Data threshold = arbitrary limit set for drivers within an organization

    • 1st day of month configurable per org

    • Data color coding

      • Green = 51 - 100%

      • Yellow = 11 - 50%

      • Red = 10% or below

  • Location

    • This field shows a driver’s current location on a map

    • Location is updated every minute

  • Phone

    • Field is meant to provide Dispatch/Maintenance agent with a secondary means of reaching a driver if they are unable to place a call through CabChat

    • Phone field is imported from PlatformScience daily

  • New Message

    • New message button creates a new message to a driver

  • Start Video call

    • Video call button opens a call window and notifies the driver that a call is incoming

    • Video call button is disabled if a driver’s status is Unavailable or Offline

• Messages

  • Message threads

    • All current messaging threads with active messages in the last 7 days are shown

    • Messages older than 7 days are automatically removed

    • More than one message thread can exist with the same driver

  • Photos

    • Photos shared by drivers can be viewed and downloaded

    • Web users can share photos with drivers

  • New Message

    • Web user can search for a driver, view their current status, and start a new message thread with them

• Analytics

  • Custom reporting of CabChat metrics including total call volume, calls answered, call recipient, time to pickup, and other custom data points

Dashboard FAQ

• Call window does not appear on web

• Make sure you’re using the Chrome web browser

• Make sure that notifications and camera/microphone are enabled in the Chrome browser settings

• Make sure that no one else is logged in with the same account you are using (only one web user will ring for an incoming call)

• Clear your browser cache/cookies

• Can’t find a driver in the driver list

  • Make sure that the driver has launched the CabChat app. Only after initially launching the app, will they appear on the CabChat dashboard.